Eurofins Scientific is hiring for the position of Associate Product Support Specialist in Bengaluru, Karnataka, India. This is a full-time opportunity for candidates interested in IT support, application support, eQMS and regulated quality systems.
The role will support IT Solutions and Quality Systems teams across different regions and focuses primarily on routine system administration, user access management, document control activities and data entry within ETQ/eQMS platforms.
This position may be suitable for candidates with 0–3 years of IT or application support experience, particularly those familiar with ticketing systems, web applications, user-access troubleshooting and regulated computerized systems.
Eurofins Recruitment 2026 – Job Highlights
| Job Details | Information |
|---|---|
| Company | Eurofins Scientific |
| Job Position | Associate Product Support Specialist |
| Location | Bengaluru, Karnataka, India |
| Employment Type | Full-Time |
| Experience | 0–3 Years |
| Qualification | Bachelor’s Degree/Diploma in IT Engineering, Computer Science, Information Systems or Related Field |
| Core Platform | ETQ / eQMS |
| Industry | Life Sciences / Testing / Quality Systems |
| Work Area | IT / Application Support |
| Salary / CTC | Not Disclosed |
| Application Deadline | Not Specified in Provided Information |
About Eurofins Scientific
Eurofins Scientific is an international life sciences organization providing analytical testing and related laboratory services across multiple industries.
Its activities include testing services for pharmaceutical products, food and environmental sectors, agroscience CRO services, genomics, discovery pharmacology, forensics, advanced materials and support for clinical studies.
The company operates a large international network of laboratories and employees across numerous countries.
Job Description
Associate Product Support Specialist
The Associate Product Support Specialist will provide execution-focused support to IT Solutions and Quality Systems teams working across different geographical regions.
The position primarily involves routine administration and data management within ETQ/eQMS systems. The employee will work under established procedures and guidance from the eQMS Support Manager.
The role does not have ownership of major system implementations, training programs or validation activities. Instead, the focus is on accurate and timely execution of routine system support tasks.
Eligibility Criteria
Educational Qualification
Candidates should have:
- A Bachelor’s degree or diploma in:
- IT Engineering
- Computer Science
- Information Systems
- A related field
- Equivalent professional experience may also be considered.
Experience
The profile specifies:
- 0–3 years of experience in IT support or application support.
- Experience in an international or regulated environment is desirable.
Desirable Additional Education
The following areas of training or knowledge can be advantageous:
- Quality Management
- CSV/GxP
- ITIL
- Regulated systems training
Technical Skills
Candidates should have knowledge or experience in areas such as:
- Web applications
- IT support systems
- Ticketing tools
- User and access troubleshooting
- Reporting and export troubleshooting
- Environment checks
- Basic scripting or automation concepts
- eQMS / Quality Management Systems
- Computerized system support
Knowledge of Python, SQL, scripting, monitoring or log analysis is an advantage but is not mandatory for the role.
IT Service Management Skills
A strong IT Service Management mindset is expected, including an understanding of:
- Incident management
- Service requests
- Change management
- Problem management
- Escalation management
- Ticket handling
- Issue documentation
- Service support processes
Practical experience with BMC Helix ITSM or an equivalent ticketing platform is required.
eQMS and Regulatory Systems Knowledge
Candidates should understand the fundamentals of regulated computerized systems, including:
- GAMP5 principles
- Audit trail expectations
- Electronic signatures
- Controlled documentation
- Data integrity
- Quality Management Systems
- Document Control
- Training management
- Change Management
A functional understanding of eQMS or comparable Quality Management Systems is important for the position.
Key Responsibilities
The selected Associate Product Support Specialist will support routine eQMS and system administration activities, including:
User and Access Administration
- Perform user onboarding activities.
- Create and maintain user accounts.
- Assign appropriate system roles.
- Maintain user access.
- Support troubleshooting of permission and access-related issues.
Document Control and Data Management
- Enter and maintain document control metadata.
- Update document lifecycle information.
- Maintain assigned system master data.
- Maintain reference data as required.
- Ensure system records are accurate, complete and updated on time.
eQMS System Support
- Perform routine administration within ETQ/eQMS.
- Follow approved SOPs and work instructions.
- Execute activities according to established governance standards.
- Support IT Solutions and Quality Systems teams during periods of increased workload.
Testing and User Acceptance Support
- Participate in system testing when assigned.
- Support User Acceptance Testing activities where required.
- Contribute to testing activities without taking ownership of overall system implementation or validation.
Ticket and Incident Support
- Work with ticketing systems to record and manage support activities.
- Troubleshoot application and user-related issues.
- Investigate browser and user-context problems.
- Support reporting and data export issues.
- Identify access and permission problems.
- Provide appropriate incident updates and supporting evidence.
Coordination Responsibilities
The role requires coordination with multiple technical and business groups, including:
- L1 support
- L2 support
- L3 support
- Product teams
- Development teams
- Infrastructure teams
- Validation teams
- Deployment teams
- Business teams
- Key users
The ability to communicate effectively across different teams and time zones is important because the position supports global stakeholders.
Communication and Personal Skills
Candidates should demonstrate:
- Proactive approach
- Analytical thinking
- Attention to detail
- Strong organizational ability
- Service-oriented mindset
- Ability to work independently
- Calm communication during incidents
- Customer-care sensitivity
- Strong written English
- Clear verbal communication
- Ability to maintain accurate support records
The position also requires the ability to prepare concise incident updates, user guidance and management summaries in English.
Performance Expectations
Eurofins states that performance for the role will be evaluated based on areas such as:
- Accuracy of user onboarding and administrative activities.
- Timely completion of system support tasks.
- Responsiveness to global IT and support requests.
- Compliance with SOPs and data integrity requirements.
- Adherence to governance standards.
- Audit readiness of administrative records.
- Quality of ticket evidence and support documentation.
The company also describes a performance management process involving quarterly calibrations, half-yearly reviews and annual reviews, with role-specific KPIs communicated and documented after joining.
Career Development
The role may provide opportunities for increased responsibility based on performance and organizational requirements.
Possible progression areas mentioned in the vacancy include:
- Expanded system administration responsibilities
- Senior product support roles
- Specialization in eQMS support
- Quality Systems Support
Work Location
The position is based in:
Bengaluru, Karnataka, India
The vacancy is listed as Full-Time.
The provided information does not specify whether the role is remote, hybrid or office-based.
Salary / CTC
The salary or CTC for the Associate Product Support Specialist position has not been disclosed in the provided vacancy information.
Candidates should confirm compensation and other employment terms during the official recruitment process.
Selection Process
The detailed selection process has not been specified in the provided job information.
Candidates whose qualifications and experience match the requirements may be contacted by Eurofins for further recruitment stages.
How to Apply
The provided vacancy information does not include a specific application URL or application deadline.
Interested candidates should search for the Associate Product Support Specialist position on the official Eurofins careers portal and verify the latest application instructions before applying.
Candidates should ensure that their resume highlights relevant experience in:
- IT support
- Application support
- eQMS
- ETQ
- Ticket management
- BMC Helix ITSM or equivalent tools
- User access management
- Quality systems
- Regulated computerized systems
- Incident and request management
- Web application troubleshooting
Important Details Before Applying
- Company: Eurofins Scientific
- Position: Associate Product Support Specialist
- Location: Bengaluru, Karnataka
- Employment: Full-Time
- Experience: 0–3 years
- Qualification: IT Engineering, Computer Science, Information Systems or related degree/diploma
- Core Platform: ETQ/eQMS
- Ticketing Tool: BMC Helix ITSM or equivalent
- Regulated Systems: GAMP5, audit trails, electronic signatures and controlled documentation
- Preferred Knowledge: Quality Management, CSV/GxP, ITIL
- Technical Advantage: Python, SQL, scripting, monitoring or log analysis
- Salary: Not disclosed
- Application Deadline: Not specified in the provided information
Frequently Asked Questions
1. What position is Eurofins hiring for?
Eurofins is hiring for an Associate Product Support Specialist.
2. Where is the job located?
The position is based in Bengaluru, Karnataka, India.
3. How much experience is required?
The vacancy profile specifies 0–3 years of experience in IT support or application support.
4. What qualification is required?
Candidates should have a Bachelor’s degree or diploma in IT Engineering, Computer Science, Information Systems or a related field. Equivalent experience may also be considered.
5. Is eQMS experience relevant?
Yes. The position involves routine administration and support activities within ETQ/eQMS, and functional understanding of eQMS or comparable Quality Management Systems is required.
6. Is BMC Helix ITSM experience required?
Practical experience with BMC Helix ITSM or an equivalent ticketing tool is listed as a requirement.
7. Is knowledge of Python or SQL mandatory?
No. Python, SQL, scripting, monitoring and log-analysis knowledge is listed as an advantage, but it is not mandatory for the role.
8. What are the main responsibilities?
The role focuses on user onboarding, account and access management, document control metadata, system master data, eQMS administration, ticket support, troubleshooting, testing support and coordination with global technical and business teams.
9. Is this a full-time position?
Yes. The vacancy is listed as Full-Time.
10. Is the salary mentioned?
No. The salary or CTC has not been disclosed in the provided vacancy information.
Important Note
Job responsibilities, eligibility requirements, vacancy status, compensation, application deadlines and working arrangements may be updated by Eurofins. Candidates should verify the latest information on the official Eurofins careers portal before applying. Meeting the listed requirements does not guarantee selection.