Abbott has invited applications for the position of Assistant Manager – Commercial Distribution Quality Assurance (CDQA) at its Mumbai (BKC Building) office. This full-time opportunity is ideal for experienced professionals in pharmaceutical quality assurance, distribution quality, warehouse compliance, customer complaint management, and regulatory operations.
The selected candidate will be responsible for ensuring compliance across commercial distribution channels, maintaining quality systems, handling customer complaints, and supporting audits in accordance with Abbott’s global quality standards.
Abbott Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company Name | Abbott |
| Job Role | Assistant Manager – Commercial Distribution Quality Assurance (CDQA) |
| Department | Operations Quality |
| Division | Established Pharmaceuticals Division (EPD) |
| Job Location | Mumbai (BKC Building), Maharashtra |
| Employment Type | Full-Time |
| Work Shift | Standard |
| Application Mode | Online |
Key Responsibilities
The selected candidate will be responsible for the following activities:
Commercial Distribution Quality Assurance
- Prepare and maintain audit schedules for warehouses, CFAs, and service providers.
- Conduct internal quality audits at warehouses and Carrying & Forwarding Agents (CFAs).
- Track audit observations and ensure timely closure of CAPA.
- Perform supplier qualification, performance evaluation, and requalification activities.
- Conduct warehouse quality visits to verify compliance with quality standards.
- Maintain and update Distribution Quality SOPs, Quality Manuals, and related documentation.
- Ensure over-labeling activities are performed according to Abbott quality requirements.
- Review temperature data for imported cold chain products before release.
- Evaluate temperature excursions during storage and distribution of temperature-sensitive products.
- Review and approve warehouse temperature mapping reports.
- Monitor OTMS-related quality activities across warehouse and CFA locations.
- Perform trend analysis for pest control activities and temperature excursions.
Customer Complaint Management
- Receive, register, acknowledge, and monitor customer complaints.
- Coordinate complaint sample collection and communicate with manufacturing sites.
- Record complaint details in SolTRAQ and TrackWise systems.
- Support investigation teams by providing required quality information.
- Coordinate with business functions for effective complaint management.
- Ensure complaint samples are retrieved and evaluated when required.
- Monitor complaint timelines and ensure timely closure.
- Initiate CAPA where required based on investigation outcomes.
- Maintain complaint handling procedures in accordance with affiliate and global SOPs.
- Perform complaint trend analysis to identify recurring quality issues.
Audit & Regulatory Compliance
- Support AQR, consortium, regulatory, and customer audits.
- Track CAPA arising from audit observations.
- Assist Pharmacovigilance teams during global quality audits.
- Coordinate with Regulatory and Legal teams regarding regulatory complaints and authority queries.
- Ensure timely regulatory responses whenever required.
Documentation & Quality Systems
- Perform gap assessments against local and global quality requirements.
- Coordinate Health Hazard Assessment activities with Pharmacovigilance.
- Maintain documentation related to significant quality events.
- Restrict or release product batches in SAP for quality-related decisions.
- Maintain accurate quality records in compliance with company procedures.
Educational Qualification
Candidates should possess a qualification in one of the following disciplines:
- B.Pharm
- M.Pharm
- B.Sc.
- M.Sc.
- B.Tech
- M.Tech
- Other relevant Life Science or Engineering qualifications
Preferred Skills
The ideal candidate should have experience in:
- Commercial Distribution Quality Assurance (CDQA)
- Warehouse Quality Management
- GDP and cGMP Compliance
- Internal and Supplier Audits
- CAPA Management
- Change Control
- Customer Complaint Handling
- Temperature Mapping
- Cold Chain Management
- Quality Documentation
- SAP
- SolTRAQ
- TrackWise
- Regulatory Compliance
- Pharmacovigilance Coordination
- Supplier Quality Management
Experience Required
Candidates with relevant experience in pharmaceutical quality assurance, commercial distribution quality, warehouse quality systems, customer complaint handling, or regulatory compliance will be preferred.
Experience in pharmaceutical manufacturing or distribution quality environments will be an added advantage.
Salary Details
Abbott has not officially disclosed the salary for this position.
Based on industry standards, professionals working as Assistant Manager – Commercial Distribution Quality Assurance may expect an estimated annual salary ranging from ₹10 LPA to ₹18 LPA, depending on experience, qualifications, and interview performance.
Additional benefits may include:
- Performance-based incentives
- Health and insurance benefits
- Learning and development programs
- Career growth opportunities
- Employee wellness initiatives
- Benefits as per Abbott company policy
Job Location
Mumbai (BKC Building), Maharashtra, India
How to Apply
Interested and eligible candidates can apply online through Abbott’s official careers portal by submitting their updated resume and required information.
Applicants are advised to verify the eligibility criteria and ensure that their profile matches the job requirements before applying.
Why Join Abbott?
Abbott is a globally recognized healthcare company known for maintaining high standards of quality, compliance, and innovation. This opportunity allows professionals to work on commercial distribution quality systems, supplier quality management, regulatory compliance, and customer complaint management while building a long-term career in the pharmaceutical industry.
Frequently Asked Questions (FAQs)
What is the job role offered by Abbott?
Abbott is hiring for the position of Assistant Manager – Commercial Distribution Quality Assurance (CDQA).
Where is the job located?
The position is based at Mumbai (BKC Building), Maharashtra.
What is the application mode?
Interested candidates can apply online through Abbott’s official careers website.
Which department is hiring?
The vacancy is available under the Operations Quality department in the Established Pharmaceuticals Division (EPD).
What skills are preferred for this role?
Candidates with experience in Commercial Distribution Quality Assurance, Warehouse Quality, Customer Complaint Handling, CAPA, Supplier Audits, GDP, cGMP, SAP, TrackWise, SolTRAQ, Temperature Mapping, and Regulatory Compliance will be preferred.
