Teva Pharmaceuticals has announced an opportunity for the position of Quality Specialist III in Bangalore, Karnataka. This role is suitable for pharmacy professionals with 1–4 years of experience in product quality complaints handling.
The position focuses on product quality complaint processing, complaint intake, high-profile complaint management, quality assurance activities, audits, investigations, CAPA, and continuous improvement. Candidates with experience in regulated markets and pharmaceutical quality operations will be preferred.
Teva Quality Specialist III Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company Name | Teva Pharmaceuticals |
| Job Role | Quality Specialist III |
| Job ID | 67718 |
| Job Location | Bangalore, Karnataka, India |
| Work Mode | Hybrid |
| Office Requirement | 3 Days Office + 2 Days Work From Home |
| Experience | 1–4 Years |
| Qualification | B.Pharm / M.Pharm / M.Sc. |
| Functional Area | Quality Assurance / Product Complaints |
| Shift | Night Shift |
| Working Hours | Approximately 6:30 PM – 2:30 AM IST |
| Industry | Pharmaceutical / Biopharmaceutical |
Job Summary
The Quality Specialist III will be responsible for handling product quality complaints and supporting Quality Assurance Services activities.
The selected candidate will receive, log, review, trend, and coordinate product quality complaints received through various channels, including telephone, email, and online platforms.
The role also involves handling high-profile complaints, supporting audits and inspections, providing complaint-related data, and identifying opportunities for process improvement and automation.
Key Responsibilities
Product Quality Complaint Processing
The selected candidate will:
- Receive and process product quality complaints.
- Log complaints received through phone, email, and internet channels.
- Coordinate the return of product samples associated with complaints.
- Review and trend complaint information.
- Ensure complaints are processed according to applicable SOPs and work instructions.
- Apply knowledge gained from live complaint handling to support quality operations.
- Maintain accurate complaint records and documentation.
Quality Assurance Services Support
Responsibilities will also include:
- Support the QAS Intake team and its daily activities.
- Act as a Subject Matter Expert for complaint intake processes and scenarios.
- Guide QAS employees on complaint handling procedures.
- Ensure compliance with Quality Assurance Services SOPs and work instructions.
- Collaborate with daily review and complaint closing teams.
- Support calibration discussions when different interpretations of complaint records arise.
High-Profile Complaints
The Quality Specialist III will also be responsible for:
- Handling high-profile product complaints.
- Performing day-end reviews of high-profile complaints.
- Ensuring appropriate justification is documented for complaint decisions.
- Supporting compliance and quality requirements for high-priority cases.
Continuous Improvement and Quality Activities
The role will contribute to operational improvement within the QAS group by:
- Supporting audits and inspections.
- Providing data related to product complaints and complaint volumes.
- Supporting deviation-related data requirements.
- Identifying opportunities for automation.
- Identifying defect-proofing opportunities.
- Preparing data and business cases for improvement initiatives.
- Supporting initiatives designed to improve compliance, efficiency, and operational effectiveness.
Customer Communication
The position may involve a voice process, including:
- Incoming customer calls.
- Outgoing customer calls.
- Communication with external customers regarding product quality complaints.
- Handling customer interactions during US business hours.
Candidates should therefore be comfortable communicating professionally with customers over the phone.
Educational Qualification
Candidates should possess one of the following qualifications:
- B.Pharm
- M.Pharm
- M.Sc. candidates may also be considered if they meet the required criteria.
Experience Required
Candidates should have:
- 1–4 years of overall experience.
- Experience in product quality complaint handling.
- Experience in pharmaceutical quality operations will be advantageous.
- Experience working with regulated markets is preferred.
Preferred Knowledge and Skills
Knowledge or experience in the following areas will be an advantage:
- Product Quality Complaints
- Adverse Events
- Deviations
- Investigations
- Root Cause Analysis
- CAPA
- Data Integrity
- TrackWise
- Current Good Manufacturing Practices (cGMP)
- US Code of Federal Regulations (CFR)
- Quality Assurance
- Complaint Management
The job description indicates that knowledge of these areas may not be mandatory but can strengthen a candidate’s profile.
Communication Skills
Strong written and verbal English communication skills are required because the position involves interaction with internal teams and external customers.
Candidates should be able to communicate clearly, document complaint information accurately, and handle customer conversations professionally.
Work Schedule
This position requires candidates to work a permanent night shift to support US business hours.
The job description mentions:
Shift: Approximately 6:30 PM to 2:30 AM IST
It also mentions a general shift window of 6 PM to 3 AM.
Candidates should therefore be comfortable working regular night shifts and handling customer calls during US business hours.
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Work From Home and Office Details
The position follows a hybrid working model.
Employees are expected to work:
- 3 days from the office
- 2 days from home
The job location is Bangalore, Karnataka.
Salary Details
Teva has not disclosed the salary range for the Quality Specialist III position in the provided job description.
The final compensation may depend on the candidate’s qualifications, complaint-handling experience, technical knowledge, and interview performance.
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Employee Benefits
Teva India states that employees may receive a range of benefits and development opportunities, including:
- Medical insurance
- OPD coverage
- Annual health checkups
- Term life insurance
- Accident insurance
- Employee assistance and emotional wellbeing support
- Meals at work
- Wellbeing initiatives
- Volunteering opportunities
- Learning and development programs
- Mentorship opportunities
- Continuing education
- Global team collaboration
- Internal career opportunities
Career Opportunity
This role can be a good opportunity for B.Pharm and M.Pharm professionals interested in building a career in:
- Quality Assurance
- Product Quality Complaints
- Complaint Management
- Pharmaceutical Quality Systems
- CAPA
- Quality Compliance
- Regulated Market Operations
- Customer Quality Operations
Experience with global pharmaceutical quality processes can also help professionals progress toward advanced Quality Assurance and quality systems roles.
How to Apply
Interested and eligible candidates can apply through Teva’s official careers portal for the Quality Specialist III position.
Candidates should highlight relevant experience in:
- Complaint Handling
- Product Quality
- Quality Assurance
- CAPA
- Deviation Management
- Root Cause Analysis
- TrackWise
- cGMP
- Regulated Market Operations
- Customer Communication
Frequently Asked Questions (FAQs)
What is the job role at Teva?
Teva is hiring for the position of Quality Specialist III.
Where is the job located?
The position is based in Bangalore, Karnataka.
How much experience is required?
Candidates should have 1–4 years of experience, particularly in complaints handling.
What qualification is required?
B.Pharm, M.Pharm, or eligible M.Sc. candidates can apply.
Is this a work-from-home job?
It is a hybrid position, with approximately 3 days from the office and 2 days from home.
Is night-shift work required?
Yes. Candidates must be comfortable working a permanent night shift, approximately between 6 PM/6:30 PM and 2:30/3 AM IST.
What are the main responsibilities?
The main responsibilities include product quality complaint processing, complaint intake, high-profile complaint handling, quality assurance support, audits, complaint trending, and continuous improvement activities.
